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Custom Rules are a set of automated or blocklist-based rules designed for specific companies to meet a partner’s needs. Use these rules to flag or block companies or their beneficiaries if defined conditions are met. After creating the rules, add them to the Flow Templates to take effect. Rules can also be prioritized and optionally linked to the “Need To Review” or “Need To Process” queues, allowing for smoother case management.

Custom Rule Types

Custom rules are divided into two main types:
  • Automation Rules – Automatically perform actions (flag/block/do nothing) based on selected conditions.
  • Blocklist Rules – Trigger actions when incoming company data matches specific predefined entries.

Automation Rule Setup

To create an automation rule, follow these steps:
  1. Navigate to Custom Rules Open the Custom Rules page in the dashboard.
  2. Create a Rule Click “Create Rule”, provide a unique name and optional description.
  3. Select Rule Type Select the automation type from the dropdown (e.g., AML Check, Adverse Media, etc.). Each type supports different criteria, which can be viewed by clicking the “?” icon or at the bottom of this document.
  4. Set Conditions Define logic for the rule based on available values per automation type (e.g., “Not Checked”, “Flags Found”, “High Risk”).
  5. Select Action
  • Do nothing – Use as a passive check.
  • Flag – The company will be highlighted and tagged.
  • Block – The system denies the company and skips all following automations.
  1. Deny Reasons (Optional) If the action is Block, you may select deny reasons from the dropdown.
  2. Select Recheck Option Decide when the rule should re-apply:
  • Always proceed
  • Proceed if changed
  • Proceed once
  1. Save & Link to Flow Save the rule and add it to the desired flow template for activation.

You must create a separate rule for each company entry.
Blocklist matches take priority over automation. If a company matches a blocklist entry, automations will not be triggered.

Automation Recheck Options


Supported Automation Types (with Descriptions)


Final Notes

  • You must link all created rules (automation and blocklist) to a flow template for them to be active.
  • Blocklist rules override automation if matched.
  • Use the “?” icon next to each automation for quick access to descriptions in the platform UI.