Request Update (KYB)

Send data correction requests to clients during business verification using the iDenfy KYB request update feature with webhook alerts.

The Request Update solution simplifies the process of correcting client data, ensuring your records are current and compliant.

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Request Update

To send a request for additional information to a client:

1. Go to the Dashboard → Business Verifications → Verifications.
2. Select the company name you wish to update → Request Information.
3. Select the fields you want the client to revise. You must add the recipient’s email address and include a Revision Request reason.
4. Click Request Update.

If you do not wish to update all editable fields, you still need to open the relevant sections individually.

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Configuring the Update Request

You can select to allow editing for the entire verification form, or select specific categories:

Editable Category	Selection Options	Additional Information
Allow to edit all	A single switch that grants the client access to all business verification fields.	Use if the verification is largely outdated.
Request company information modifications	Select specific Fields and Documents to be updated (e.g., Company name, Registration number, Certificate of Incorporation). You can designate each item as Optional or Required.	Include a Relevant to client request notes explaining why the changes are needed (e.g., “Please edit your company name and upload the updated Certificate.”).
Allow to edit Director information	Allow editing of the whole Director page. You cannot select individual fields, as there may be multiple Directors.	Include specific instructions in the Relevant to director information request notes (e.g., “Please update John’s email address.”).
Allow to edit Representative information	Allow editing of the whole Representative page.	Include specific notes explaining the required changes.
Allow to edit Shareholders’ information	Allow editing of the whole Shareholder page.	Include specific notes explaining the required changes.
Add additional questionnaire or questions	Select one of three ways: 1. Request the client to update an existing questionnaire. 2. Ask them to answer a new single question. 3. Add a completely new questionnaire for them to complete.	Include Relevant notes to guide the client on the new questions/forms.
Request validity duration (days)	Sets how long the unique link will remain active.	Recommended: Adjust the session validation period (optional).
Follow-up reminder	Automates reminder emails if the client hasn’t submitted the form.	Remind client after (days): Select when to send the reminder.
Email Address	The recipient’s email.	Ensure the proper client’s email is prefilled.
Select email template	Select a pre-made email text.	Optional.
Email subject	Write a clear subject line.	Mandatory if no template is selected.
Add recipients to CC	Add colleagues or other relevant parties to the notification email.	Optional.
Message to client	The main body of the email.	Enter clear and informative content.
Add revision request link	CRUCIAL STEP: Inserts the required link tag.	Click the button to add {{session_url}}. Without this link, the client cannot submit the details.

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Status

The company application has been submitted and is awaiting further action or review.

The application is in “Under Submission” status while waiting for the client to complete the requested changes

The company review has been completed.

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Webhooks for Request Update

For automated notifications regarding status changes and client submissions, you can configure KYB webhooks. This allows your system to listen for update events in real-time.

/KYB/kybWebhook#webhook-events-for-companies