SMS and Phone Verification

Enable SMS or email verification as an extra security layer before identity verification begins to reduce fraud in the iDenfy flow.

SMS (phone) and Email verification are optional security features that add an extra layer of protection before the identity verification process begins.

• Users must confirm their phone number or email before starting verification.
• Helps reduce fraudulent attempts and ensures the identity belongs to the person initiating the process.

SMS Verification

SMS Verification for Individual Verifications

On the dashboard, navigate to the New verification section

Select the Advanced Settings tab

Scroll to the bottom of the settings and enable SMS verification

SMS Verification for All Verifications

Navigate to Configurations in the Settings section

Select Customisation Tab

Enable the Verify phone option

User’s Perspective (SMS)

Before your user can perform verification, they must confirm their phone number

Enter their phone number

Receive a 4-digit code to their phone

After entering the code, they will be allowed to complete verification

User is given 3 attempts to resend and enter their number, after which the verification link will expire.

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Email Verification

Email verification can always be performed either by turning it on for all KYC verifications or only enabling this for specific verifications via the dashboard when generating a token.

Email Verification for Individual Verifications

On the dashboard, navigate to the New verification section

Select the Advanced Settings tab

Scroll to the bottom of the settings and enable Email verification

Email Verification for All Verifications

Navigate to Configurations in the Settings section

Select Customisation Tab

Enable the Verify email option

User’s Perspective

Before your user can perform verification, they must confirm their email

Enter their email

Receive a 6-digit code to their email

After entering the code, they will be allowed to complete verification

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Contact Verification in the Verification Window

Find contact verification information in the verification window under the Partner information section.

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SMS and Email Verification in KYB

SMS and email verification can also be enabled per individual subject (director, representative, etc.) within a KYB workflow.

Configuring Verification Settings for a KYB Subject

Navigate to Settings and open your KYB Workflow configuration

Select the relevant step — Director information, Representative information, or Ownership structure

Click the gear icon next to the ID verification toggle for that step

In the Edit verification settings modal that opens, scroll to the bottom and enable Email verification or SMS verification as needed

Click Save to apply the changes.